Saturday, December 28, 2019

Record of Sale

I stopped into CVS to pick up a little bag of candy for a present. I took it to the cash register, tapped in my frequent shopper number and stuck my credit card into the reader. Like the Chef of the Future, zip, zip, at that point I should have been done. But I'm a person who likes his receipts. Ever since I got my first credit card, I have collected them after purchases to match up against my end-of-the month bill. Even though I can now get them texted or emailed to me, I still prefer the paper version. I opted for that on the reader, and waited for a short slip of paper. But out spit a receipt that could have served as a guide as to who was tall enough to ride Disneyland's Big Thunder Mountain Railroad.

The "receipt" part of the receipt took up precious little space: the actual tally for my bag of candy consumed less than 3 inches of paper. But likely based on my past purchases as noted in my frequent shopper account, the rest of the yard long reckoning contained coupons for shaving cream, Band-Aids, vitamin C and a host of other sundry items that I had picked up over the last year or so. Beyond that there was an invitation to provide feedback. Upcoming promotions. Legal disclaimers. Status of my frequent shopper account. All things I neither needed or wanted. And all those notes add up: estimates are that US businesses generate about 180,000 tons of paper receipts per year. 

But it turns out that at issue is not just the use of trees, but the ink, or more precisely, the coating. Many of those paper receipts are not printed on regular stock, but on coated paper using a thermal process. That's what makes them shiny and liable to fade or smudge when scratched with a fingernail. It's cheap, which is why it's used. But it's also potentially hazardous to your health. That's because the coating on the paper is usually BPA, the same stuff that was banned from baby bottles and sippy cups in 2012, and phased out of water bottles for adults shortly thereafter. That coating also makes the paper unable to be recycled. 

That one-two combo of environmental impact and a known toxin is what led California Assemblyman Phil Ting to introduce a bill that would require businesses to provide electronic receipts by default unless a customer asks for a paper one. Patterned after a similar measure aimed at plastic straws, the bill would give businesses until 2022 to comply. Green legislation? Healthier living? Moving physical assets to electronic alternatives? Adding to California's progressive pedigree? Check, check, check, check. Legislation made in liberal heaven.

Not so fast. The "Skip the Slip" legislation was derailed by the "Keep the Receipt" campaign organized by the American Forest and Paper Association. They and their business associates leaned on the members of the State Legislature to first scale it back, and then eventually kill the bill in the Senate Appropriations Committee. Assemblyman Ting said, "We are very disappointed. We think this bill made a lot of sense and had clear environmental impacts." But Big Paper went to battle with a full ream. Said Lobbyist Jessica Mause, "We're pleased that legislators recognized paper receipts are not only preferred by the majority of consumers, but are also safe for consumers and employees." Probably helped that they were not writing receipts, but rather checks.

As it turns out, the battle isn't over, just switching coasts. New York City Council Speaker Corey Johnson has announced his intent to introduce similar legislation banning BPA coated receipts. It would require all stores and banks that issue paper receipts to use recyclable paper, and even for large stores and banks to provide receptacles in which to dump them. Repeated violators would incur fines of as much as $1,000. Soon receipts could join foie gras, flavored e-cigarette and wild bird poaching as outlawed in the Big Apple.

Speaking for myself, even if this becomes law, if I buy a pack of mints in New York City I'll still be able to get my sliver of paper and check it off against my monthly reckoning. And those end of month tallies themselves? They keep trying to get me paperless there as well. They can dream.

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Marc Wollin of Bedford has an accounting system that works. Mostly. His column appears regularly in The Record-Review, The Scarsdale Inquirer and online at http://www.glancingaskance.blogspot.com/, as well as via Facebook, LinkedIn and Twitter.

Saturday, December 21, 2019

The Year in Rhyme

It's the week next to Christmas, time to sit back and reflect
On all that has happened till now and what's left
For if Nineteen was a movie it's trailer would be long
Thrills, spills and chills, things right and things wrong

On these shores daily, more sturm and more drang
As Dems and Repubs further hardened their gangs
Trade, guns, immigration, neither side could be swayed
Lots of talk but no listening, whatever the play

In the battle to lead, the president scorching the ground
Throwing insults and tweets, never once backing down
As to who takes him on, will it be Bernie? Mayor Pete?
Elizabeth, Joe or Amy? Who will be the one to bring heat?

The year ends with impeachment, just the third time they say
A Senate trial next year will let all have their say
Yet when all is done, odds are nothing will have changed
We'll be back where we were, just tired and deranged

Across the Atlantic, the story's the same
In Britain with Brexit their situation's untamed
Teresa stepped down, Boris elbowed on in
Now he has a new mandate, we'll see how it spins

Elsewhere the world churned here and there
A whisper in Hong Kong turned into a blare
Yellow vests smothered France, a challenge to Macron
Two tourist destinations, now that appeal is far gone

Assange was arrested, Notre Dame burned like a twig
Bibi was indicted, and Modi won big
Venezuela, Brazil, just two of the spots
Where protests and politics made everything hot

But it wasn't just politics that made all the news
Greta showed that a kid could have very grownup views
Boeing grounded the MAX, Elon's pickup looks pretty sweet
College admissions were bought on the cheat

The weather made news, but it was way more than rain
The swings seemed more violent, it just can't be tamed
In Japan and in India the heat was extreme
In the Bahamas Dorian brought misery not seen

Winners in games with balls big and small,
The Final Four was Virginia, Nats were classic in the fall
Tiger reclaimed the Masters, Toronto turned Golden to tin
Gronk helped Tom take another, Novak beat Roger to win

In eyeballs per contest, more than ever before
We all found a screen to watch US women soar
The queens of the pitch, with Megan on top
Won World Cup honors, they couldn't be stopped

Another Meghan and Prince Harry gave Archie his day
He's sixth after Charles if the Queen ever gives way
But as toddlers to note, he's just one of the rest
A Mandalorian sidekick, Baby Yoda claims best

As always we've lost some at the top of their game
They stood above others, we all knew their fame
Goodbye Toni Morrison, Tim Conway as well
Doris Day, Carol Spinney, Karl Lagerfeld

And that's just a few happenings, there much more to say
It was a year filled with history that was made every day
We could start now to recite, but just too much to list
No matter how long the tally there would be so much we missed

So let's just leave it at that, and let say to you here
Many thanks for reading this space through the year
Merry, Happy, Joyous, may your life have much glee
Best wishes for the holiday, and a happy '20.

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Marc Wollin of Bedford wishes all a safe holiday. His column appears regularly in The Record-Review, The Scarsdale Inquirer and online at http://www.glancingaskance.blogspot.com/, as well as via Facebook, LinkedIn and Twitter.

Saturday, December 14, 2019

Just Turn It On

Our new television ranks up there with our phones as one of the most sophisticated pieces of technology in our house. Sure, it has a great screen. But it also has "smart" technology, making it as much computer as it is display. It can stream shows from various services. It can search for content wherever it may be. It has voice assistance which enabling it to respond to verbal cues. On top of all that, it can accept content my phone throws its way, it can link up with my Google account and it can tell me the weather. If I were Alexa, I would be very scared.

But for all that complexity it also shares a trait that more and more tech items have, or more accurately, do not have. For in spite of the fact that there is more computing power packed into this slab of pixels than put men on the moon, in spite of its clean lines and minimalist aesthetic, in spite of it weighing less than a labradoodle, it comes with almost no instructions. 

To be fair, it has a safety guide, filled with legalese cautions and warnings, all but absolving its makers of any possible issues. It has a mounting template, showing where to drill holes to hang it up should we forgo the stand. And it has a user guide that at first blush looks comprehensive, until you realize it's the same 20 pages printed three times in English, French and Spanish.

But even within those twenty pages there is little in the way of "instructions." There are descriptions of the buttons on the remote, and a layout of the inputs on the rear. There is a diagram showing how to use the stand, and a troubleshooting guide for when things don't work. And there are pages of technical specifications and compliance notices. But if you were to wonder, "How do I open up the HBO app and find my favorite episode of ‘Game of Thrones?'" you would have an easier time finding information on how to handle White Walkers.

The culprits are many, but top of the list is Steve Jobs. I'm not an Apple devotee, but you have to give credit where credit is due. In his push to make Apple products sleek and innovative and intuitive, he made them simple. Not simple as in limited in intelligence, but simple as in unadorned and free of complications. The result is products that, if you have a basic knowledge of how to interact with "things," function as you would imagine. That's not to say that there aren't myriads of complexities buried under the hood. Apple's operating systems can be, to quote Winston Churchill, "a riddle, wrapped in a mystery, inside an enigma." But to make its products louder you push the volume switch up, and to make it softer you push it down. So there.

It's an infection that has spread in a good way. The result is that, for most well designed goods, things just make sense. That goes for TV's, but also for instapots and phones and vacuums. Should you need to know how to simmer, then braise, or how to connect a second Bluetooth device, or how to add the left-handed underwater deep scrubbing widget, it's all available online, along with tips and tricks to get that deep cleaning power. But if like 99.9% of the users out there, you never go beyond the factory default/out-of-the-box settings, you're good. Turn it on and it works. 

Indeed, reading the manual used to be the mark of an enlightened consumer. But it's a hard habit to break, even if it no longer means anything. A friend told me of her elderly mother who was having a problem with her old car. Carol suggested taking it to the garage, but Mom insisted on reading the manual to diagnose the problem. Carol walked in to find Mom going through the book from cover to cover, after which she put it down, then said, "OK, now you can take it to get repaired." Well, she tried.

Mom, no pressure anymore. No manual, no expectation. Do like I did with my new television, indeed what most of us do: plug it in and turn it on. Odds are you'lll be fine. As Elon Musk said, "Any product that needs a manual to work is broken."

-END-

Marc Wollin of Bedford keeps manuals, but never looks at them. His column appears regularly in The Record-Review, The Scarsdale Inquirer and online at http://www.glancingaskance.blogspot.com/, as well as via Facebook, LinkedIn and Twitter.

Saturday, December 07, 2019

Too Many, Too Much

It was late when Sam and I finished talking, and I flipped on the front flood lights to help him get to his car. As I walked him out, I was surprised that it seemed darker than I was expecting. I glanced up to the corner of the house to see that one of the two bulbs was burnt out. No matter. I made a mental note to grab a spare from the basement and swap it out the next day. 

Checking our stash in the morning, I saw that there was no appropriate replacement. Once again I had done what I do so often: used the last one in our supply, and forgot to write it on a list to get a backup. It's a sin I am guilty of regularly in the kitchen.  I use up the last of the mustard or chicken breasts or peanuts, don't make a note of it, then grouse when I go to reach for the same and find none in the pantry. To paraphrase "Pogo" creator Walt Kelly, I have met the enemy and he is me. 

Thankfully this time no recipe was hanging in the balance. As we all do many times when we need something, I went to my computer and punched up Amazon. As the page loaded, I though what best to put into the search bar to find what I wanted. "Flood light exterior bulb" seemed to capture it. And it must have to them as well, for almost before my fingers left the keys up popped my choices. But not just one or two: as the legend said at the top "Showing 1-48 of thousands of results." 

So it is with much today. Given any choice we are confronted not with a few but with an overload of possibilities. There is almost nothing that you need or want that doesn't have an entire universe of options, any of which will work. It's the same feeling as when you walk into a diner and they hand you a 27-page laminated menu showing every food ever made and several you‘re didn't even know existed. I can never decide between a Western omelet, spanakopita or a garden salad with buffalo chicken, even if all I came in for was a cup of coffee. 

You see it everywhere. At last count 28 people were vying for the Democratic nomination for president. Our cable package has over 425 channels of programming for us to watch. There are 15 different types of milk at our local grocery store: factor in the various sizes from pint to quart to half gallon, and the number of possibilities quickly reaches nearly a hundred. A recent Rasmussen survey found that while 56% of American adults use an online streaming service to watch TV and movies, 34% complain of too many choices. Even within a given service it can be overwhelming: Netflix has over 6000 titles from which you can pick. 

Having more choices may sound like a fine idea, but it actually makes it harder to choose. Alvin Toffler coined the term "choice overload" in his 1970 classic "Future Shock" as when "the advantages of diversity and individualization are canceled by the complexity of buyer's decision-making process." The bottom line is that when confronted with a myriad of choices we are tempted not do chose anything versus choosing the "wrong" thing. Take retirement plans. Studies show that when employees have just 5 options, about 70% choose a plan. But when the options expand to 35, participation actually drops to 63%. I do the same thing when confronted with multiple food stalls. I look and look and look. Do I want Korean barbeque? How about Vietnamese Banh Mi? That Cuban sandwich looks great, as does the Italian sausage and peppers. I want them all, and eventually get so hungry I settle for the one with the shortest line, and almost instantly regret my decision. I'm sure the jambalaya would have been better. 

As to light bulbs, do I want LED or Halogen, two pack or 6, motions sensing or regular? After 15 minutes of looking, I gave up in frustration. Tomorow I'll take out the old bulb, and stop by the hardware store. I'll show it to the guy, he'll show my three options and I'll buy the cheapest. Sometimes less is more.

-END-

Marc Wollin of Bedford often second guesses his first choice. His column appears regularly in The Record-Review, The Scarsdale Inquirer and online at http://www.glancingaskance.blogspot.com/, as well as via Facebook, LinkedIn and Twitter.